Resource
Common questions on stock, returns, and mailboxes.
Common questions on stock, returns, and mailboxes. It is written for South African seller teams who need something they can defend in a supplier review, not a generic ebook.
FAQ | Dropship SA helps a South African seller team test whether a supplier can support the way you list, ship, and handle returns. Read it next to your supplier shortlist and channel matrix so each answer can be checked against an actual trading setup.
Keep an offline copy in the ops folder before a review meeting starts. Load shedding, weak mobile tethering, and shared office Wi-Fi still interrupt calls when someone needs a return rule or stock cut-off time.
Record answers that change landed margin, dispatch method, or customer expectation. Add the review date and the staff owner so the team can trace who last checked mailbox handling, packaging, or return stock treatment.
Keep it aligned with the documents that govern your listings and fulfilment steps. When the FAQ says one thing and your channel notes say another, Takealot, a marketplace admin, or a buyer support lead will spot it fast.
If your category has awkward return conditions or packaging constraints, log the request through our contact form. Then compare the result with your working playbooks and stacks before updating internal process notes.
Common questions on stock, returns, and mailboxes. Date it. Name an owner. Otherwise it becomes a polite PDF nobody trusts.
Start with anything tied to money, delivery, or compliance risk. That includes who owns return courier cost, whether back orders are allowed, and how stock-outs are communicated to your team.
Print or save a version that the room can open without relying on a browser tab. Many South African teams still end up checking PDFs on a phone when office internet drops during a supplier discussion.
Keep this FAQ aligned with the other documents your staff actually use. One current process set is easier to defend than scattered notes copied from old supplier threads.
Use this FAQ alongside Playbooks, Stacks, Channels, and Suppliers when you prepare an ops file for a South African seller account. If a gap remains around returns routing, stock feeds, or mailbox handling, Send us a message and note the category, courier setup, and selling channel.
Test the page against an ordinary support problem, not an ideal launch plan. Ask whether a new ops hire could answer a customer question on delayed stock, a failed delivery, or a returns mailbox using only what is written here.
Use South African fee and courier assumptions when filling gaps. A template built for US zones or UK postcodes will distort margins once PUDO options, regional surcharges, and local return habits enter the picture.
Where a current supplier email conflicts with your records, verify the live rule and update the document. An old PDF with the wrong cut-off time or return address creates avoidable disputes inside the team.
For categories with hazmat handling, chilled goods, or age-restricted lines, request a tailored pack through our contact form. Include the product type, return conditions, and any courier limits so the FAQ can reflect the right checks.
Quick note
If team members quote different numbers for MOQ, dispatch timing, or returns handling, stop and settle the wording in one place first. Small differences become expensive once listings are active and a buyer forwards a contradictory email chain. You can route that review through our contact form if an outside check is needed.
Contact form · Rosebank Trade Studio
