Resource
Catalogue cards and reply scripts that stay calm.
Catalogue cards and reply scripts that stay calm. It is written for South African seller teams who need something they can defend in a supplier review, not a generic ebook.
This kit gives your team ready card layouts for WhatsApp product chats, plus short reply scripts for stock, delivery, payment and returns. Use it when a buyer asks in chat but you still need wording that matches your supplier terms and courier setup.
Keep a PDF copy on a phone and one printed at the desk. Load shedding, weak office Wi-Fi and a drained laptop should not leave your sales team guessing what to send next.
Complete the parts that affect price, stock status, shipping area, payment method and handover timing. Add the date on the card set and note who updates it when a supplier changes a rule or a courier surcharge lands.
Match the card wording to your store policy, supplier sheet and checkout terms before anyone starts using it. A buyer who sees one delivery message on WhatsApp and another on your site will test both versions when something goes wrong.
If your team needs category-specific wording, send details through our contact form. Then review related formats in playbooks and stacks so the chat language matches the rest of your selling documents.
Catalogue cards and reply scripts that stay calm. Date it. Name an owner. Otherwise it becomes a polite PDF nobody trusts.
Review every line that mentions delivery fees, prepaid orders, return limits or supplier availability. Decorative phrasing matters less than getting the decision points right in a live chat.
Print the latest version for the ops desk and save a phone copy for backup. In South African trading teams, a router drop or inverter issue can interrupt a sales handover at the worst moment.
Use this resource alongside a playbook and a stack for the same product line. When your chat replies, internal process notes and product records agree, staff make fewer expensive exceptions.
Use this kit alongside Playbooks for team process, Stacks for tool choices, Channels for sales fit, and Suppliers for sourcing checks. For a custom mix, Send us a message.
Run one card as if a first-time team member must answer a buyer during a busy Monday shift. If the card needs side explanations about payment proof, stock holds or collection options, tighten the wording before rollout.
Use South African assumptions for EFT timing, courier coverage, PUDO points and major metro versus outlying area costs. A template copied from another market can break margin or create promises your supplier does not support.
When a supplier email changes stock handling, packaging limits or dispatch cut-off times, update the WhatsApp card kit first. Staff will keep reusing saved chat text long after a PDF becomes outdated.
Categories with batteries, supplements, cosmetics, or adult sizing need tighter wording on card copy and follow-up scripts. Use our contact form if your range carries handling limits, expiry rules, or extra returns friction.
Quick note
If two people on your team quote different MOQ, lead time, or courier class on WhatsApp, stop and standardise the card before you spend on ads or marketplace traffic. A forwarded chat thread can expose small internal gaps very quickly. Use our contact form when you want another set of eyes on the wording.
