We arrange spares, samples and photo packs with local suppliers
Our team can coordinate with your preferred supplier to source spares, get sample items for quality checks, or set up a photo pack handoff. This helps you check product quality, confirm box contents, or update your product images before you list stock online.
We work with suppliers across Johannesburg, Cape Town, Durban and inland hubs to make sure samples or spares are available locally for collection or courier, and we can arrange photo-friendly handover where needed. All orders move through our desk for tracking and compliance, including POPIA for customer data and VAT invoicing.
Steps to request spares, samples or a photo pack
Name the supplier and SKU, and say whether you need a replacement part, a paid sample unit or a product shoot. Note the destination city, any box-opening checks you want done, and whether assembly guidance is needed for the spare. Marketplace seller ID, trade room details, or courier account information can also be added for tracking and VAT paperwork.
Our team checks the supplier’s MOQ and carton class for samples, then confirms if stock is in Gauteng, KZN or Cape Town. We reply with clear next steps, confirm courier options, and send you a fulfilment note with regional collection info. For spares, let us know if you need full assembly instructions or just the key replacement part.
Once we confirm your request, you’ll get updates on readiness. We’ll send a VAT invoice if it’s a paid sample or spare. For photo packs, we confirm a safe handoff and manage humidity controls where needed. All handoffs are tracked in line with marketplace SLAs.
What we need from you to keep things moving
Send us clear product codes or SKUs, supplier details, and trade room or desk location if you’re collecting. Tell us if you want a third-party courier or collection at a regional desk. Confirm your VAT status for invoicing, and attach POPIA-compliant customer data if needed for direct deliveries.
Let us know upfront if you have a photo pack deadline or special packing request, as this affects which inland or coastal lane we use. If a sample is urgent, mark it as ‘rush’ and we will tell you which shipping options can meet your date.
If any info is missing, we’ll let you know in our reply. If you’re unsure about shipping or legal details, our playbooks and resources can help.
- Product code or SKU for every item needed
- Supplier and preferred region
- Collection or delivery details
- POPIA-compliant customer data if needed
- Any photo or packing requests
