Support

Supplier onboarding

We help serious South African product suppliers join Dropshippers shortlists in a few simple steps, so you can reach reliable online sellers fast.

Start with our contact form and send your catalogue, delivery city, VAT invoice sample, and current MOQ. Include stock rules, handling times, and any courier limits for inland routes or coastal deliveries.

Resources and shipping & samples cover packing specs and seller-facing documents. They help suppliers prepare carton details, sample paperwork, and dispatch information used during onboarding.

We guide suppliers through onboarding and local trade setup

Our ops desks walk you through every part of supplier onboarding. We help you understand how South African marketplace and DTC shipping works, how to prepare VAT invoices, and how to handle POPIA-compliant customer data. We give you sample order notes, carton class tips for humidity, and channel-specific requirements for WhatsApp and wholesale trade.

Our playbooks and resources make it easier to answer seller questions and hit minimum order quantities (MOQ). We flag any changes in courier lanes, regional power cuts, or relevant SLAs for fast dispatches inland or to coastal hubs.

Supplier onboarding is done by email, in a few practical steps

To start, send a message through our contact form with your name, product catalogue, main delivery city, and any certifications or stock policies. Attach sample invoices and basic company documents if you have them ready.

Our team checks your details and sets up a short call or email Q&A, focused on your ready-to-ship lines, handling times, MOQ, how you pack for seasonality and humidity, and your current courier options.

Once approved, we onboard you into regional desks and share next steps for listings, reporting, and fulfilment notes. We include a practical supplier playbook and tips for regional shipping lanes and marketplace rules.

What we need from you for fast and robust onboarding

Make sure you have the following info and documents ready before you email us. It speeds up onboarding and ensures you match the requirements for seller shortlists.

Check our resources for more detail on shipping, VAT invoices, and customer data protocols.

  • Supplier profile: company name, main warehouse address, and contact person
  • Product list: clear descriptions, MOQ, carton sizes, humidity handling
  • Courier partners and lead times: inland and coastal lanes
  • Sample VAT invoice and proof of business registration
  • Customer data processes: POPIA-compliant handling

Supplier intake requirements

Rosebank Trade Studio handles supplier intake for Gauteng and national stock lines. Send your details through our contact form, including your catalogue format, dispatch city, and invoice examples if available. This helps our ops desk match your products to the right channel checks and fulfilment requirements.

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