Playbooks
Click & collect calm
Collect points that reduce failed deliveries.
On the desk
Collect points that reduce failed deliveries. Ready-for-collect must mean ready. Anything else burns trust fast.
What we practice
Hold windows stop shelves becoming junk drawers.
South African notes
Gauteng fulfilment is usually the calm path when stock windows are honest. Coastal lanes through Cape Town and Durban need humidity and courier-class notes on the same card. Load-shedding still shapes pack times, so we write power-aware buffers instead of pretending every afternoon is clear. Takealot-class norms for weight honesty and clear labels leak into almost every channel we touch, even wholesale.
Checklist
1) Lock the shortlist and supplier note in writing. 2) Attach the pack or compliance card before creative. 3) Pair this playbook with Click & collect desks. 4) Keep a return or reorder script in the same folder. 5) Email info@dropshippers.co.za if you want a Rosebank desk read.
Common failure modes
Email backup helps when SMS dies with the power. Skipping the boring card is how Monday firefights start.
Where to go next
Open Click & collect desks, scan related channels, and pull a matrix from stacks or resources. Projects under /projects show how desks ran similar briefs.
How we run the review
A desk review at Rosebank or a regional trade room is short on theatre and long on cards. Someone brings the shortlist, someone brings the pack notes, and we walk the failure modes out loud.
If load-shedding hits mid-session, we keep going on paper. The point is not a perfect slide deck. The point is a seller who can defend the catalogue on Monday.
You will leave with homework. That is normal. Email info@dropshippers.co.za when the homework is done if you want a second pass.
Field notes from recent briefs
Gauteng teams often want overnight promises. We only write those when the supplier stock window is honest. Coastal teams in Cape Town and Durban get humidity lines even when the SKU looks dry on a whiteboard.
Takealot-class norms for weight honesty and clear labels show up in wholesale and WhatsApp too. Buyers compare cartons to photos whether you planned for that or not.
When a channel opens before the pack card exists, returns and courier refusals arrive together. We would rather look slow in week one than loud in week three.
This playbook pairs cleanly with Click & collect desks. Keep both in the same folder as your margin worksheet and courier-class notes from stacks.
A practical sequence
- Write the shortlist and the things you will not sell yet.
- Attach compliance, batch, size, or hazmat cards as the category needs.
- Choose one channel and one fulfilment lane map.
- Agree return or reorder scripts before ads or booths go live.
- Book a desk session if two people on your team tell different stories about MOQ.
None of this is glamorous. It is how SA desks stay calm when power and couriers get weird.
